Q. HOW DO YOU CHARGE FOR YOUR SERVICES?
A. Like other professional service firms, we charge by the hour plus expenses. To protect all concerned, we set up all services as projects. Each project has a budget and other terms. By tracking charges against project budgets, we can be highly accountable for every penny and you are fully in control of all costs.
Q. HOW DO I GET STARTED WORKING WITH LAWRIMORE?
A. For established companies, we recommend that you start with a Strategic Analysis, a big-picture view of your business or organization, which looks at all your challenges and opportunities in light of what you want to accomplish, and generates a menu of options about how we can address those needs working together. Each of those options can become a structured project with a defined budget once we define the specifications. You can learn more about Strategic Analysis here. A Strategic Analysis is actually one project (defined time and budget) that generates other projects.
Q. WHAT IF I ONLY WANT ONE OR TWO PROJECTS?
A. Or you may prefer to start with one or more Projects, a defined activity like a brochure, an upgraded website, an advertisement or a PR news release, with a beginning and an end or deliverable. You can use the Services menu at top of the page to see options for many different types of projects. Typically we will provide you with several budget options for each project that interests you, so the project is exactly what you want.
Q. WHAT IF WE AREN’T SURE ABOUT THE PROJECT DETAILS UPFRONT?
A. Sometimes neither you nor we know enough specific details to set a project budget upfront. In that case we can begin with a phased budget – the first step being a project design phase (like designing a house before you estimate the cost to build it) with its own small budget, which enables us to generate a specific budget and detailed phases for the rest of the project. For example designing or redesigning a website often falls into this category. We have to determine how many pages, graphics and other components will go into the website before we can estimate how much it will cost to produce it.
Q. HOW DO YOU HANDLE BILLING FOR YOUR SERVICES?
A. Each project we do for you is defined in a Service Agreement for good business practices and communications. As we move forward on the project, we keep you informed of progress, and twice a month invoice you for the services and expenses incurred during that half-month period. Depending on the project and the expenses incurred – such as buying advertising for you – we may need some payment upfront. Our invoices include a clear “ordinary language” explanation of what the invoice is for.
Q. WHAT IF I HAVE OTHER QUESTIONS?
A. Any time you have a question, we encourage you to call us at 704-332-4344 or use our online contact form. We want you to feel comfortable, in control and satisfied throughout the process.