The Top 5 Success Factors of All Time
Part 4: Operations, Or What You Do All Day
Recently we conducted a Customer Value & Satisfaction Survey for a small-business client. His customers told us that they were generally satisfied with the company’s people and professionalism, but they felt improvements were needed in quality control, attention to detail and follow-through. These are common operations issues, though by no means the only ones, concerning what your people do all day. In this post I’ll share with you what I’m telling my survey client, and what I’d tell you if you want to improve your operations and success.
1. Improvements must be driven from the top. Operations Read More